Last updated: May 2026

Terms & conditions

Welcome to the Cress Creek Counseling website. By using this website, you agree to the following terms and conditions.

Use of This Website

This website is provided for general information about Cress Creek Counseling and the services we offer.

By using this website, you agree to:

  • Use the website only for lawful purposes

  • Not misuse, damage, or interfere with the website

  • Not attempt to access private or secure areas without permission

Medical and Mental Health Disclaimer

The information on this website is for general informational purposes only.

This website does not provide medical, mental health, or emergency advice. Using this website does not create a provider-client relationship with Cress Creek Counseling.

If you are experiencing a medical or mental health emergency, please call 911 or go to the nearest emergency room.

Appointments and Services

Submitting a form, sending a message, or requesting an appointment through this website does not guarantee that an appointment has been scheduled.

Appointments are only confirmed after communication with our office.

Patient Portal and Third-Party Links

This website may include links to third-party websites or services, such as a patient portal or social media pages.

Cress Creek Counseling is not responsible for the content, security, or privacy practices of third-party websites or services.

Website Content

The content on this website is owned by or used with permission by Cress Creek Counseling.

You may not copy, reproduce, or use website content for commercial purposes without permission.

Limitation of Liability

Cress Creek Counseling is not responsible for any damages or issues that may result from using this website, relying on information from this website, or using third-party links.

We do our best to keep the website accurate and updated, but we do not guarantee that all information will always be complete, current, or error-free.

Privacy

Your use of this website is also covered by our Privacy Policy.

Please review the Privacy Policy to understand how information may be collected, used, and protected.

AI Chatbot Disclaimer

Cress Creek Counseling may provide an automated artificial intelligence chatbot through this website.

The chatbot is provided only for general information about Cress Creek Counseling, our services, locations, scheduling procedures, and other general administrative information.

The chatbot is not a therapist, counselor, physician, medical provider, crisis service, emergency service, or patient portal.

No Medical or Mental Health Advice

The chatbot is not intended to provide and should not be relied upon for:

  • Medical or mental health advice

  • Counseling or therapy

  • Diagnosis or assessment

  • Treatment recommendations or treatment plans

  • Medication recommendations, changes, or dosage information

  • Crisis counseling

  • Decisions regarding insurance, billing, eligibility, or access to care

Use of the chatbot does not create or modify a provider-client relationship with Cress Creek Counseling.

Accuracy of AI Responses

Artificial intelligence can make mistakes. Chatbot responses may be inaccurate, incomplete, outdated, inappropriate, or inconsistent.

You should not rely on a chatbot response when making medical, mental health, financial, legal, safety-related, or other important decisions.

Information provided by the chatbot does not override information provided directly by Cress Creek Counseling, an authorized provider, your treatment team, official practice policies, confirmed appointment information, or other formal communications from Cress Creek Counseling.

Sensitive Information

Do not submit medical records, diagnoses, symptoms, medications, therapy or treatment information, insurance information, Social Security numbers, payment information, passwords, or other sensitive or protected health information through the chatbot.

The chatbot contains automated safeguards intended to identify certain sensitive information, but these safeguards may not identify every type of sensitive or protected information.

Storage and Review

Chatbot conversations may be stored and reviewed through authenticated administrative tools.

Messages permitted through the chatbot's automated safeguards may be processed by third-party technology providers, including OpenAI, in order to generate chatbot responses.

Cress Creek Counseling personnel with access to the chatbot system may also request AI-generated summaries of stored conversations for administrative review.

Additional information about how chatbot information is handled is available in our Privacy Policy.

Appointments

The chatbot does not create, modify, cancel, or confirm appointments.

Any scheduling information provided by the chatbot is informational only. An appointment is not confirmed unless you receive confirmation through Cress Creek Counseling's normal scheduling process.

Emergencies and Crisis Situations

The chatbot is not continuously monitored and must not be used for emergencies or urgent safety concerns.

Automated systems may display emergency information when certain crisis-related language is detected, but these systems may not recognize every emergency.

The chatbot does not automatically notify Cress Creek Counseling personnel or emergency services when a crisis-related message is submitted.

If you or someone else may be in immediate danger, call 911 or go to the nearest emergency room. In the United States, call or text 988 for the Suicide & Crisis Lifeline.

Changes to These Terms

These Terms and Conditions may be updated from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about these Terms and Conditions, you can contact us at: